Privacy Policy

1. Introduction

Buckin' Bins ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you have. It applies to our website, customer portal, mobile app, and all related services (collectively, the "Services").

By using our Services, you agree to the practices described in this policy. If you do not agree, please do not use the Services.

2. Information We Collect

We collect information you provide directly and information gathered automatically as you use our Services:

• Contact & account details — name, email address, phone number, service address, and login credentials.
• Service information — bin counts, service frequency, scheduling preferences, service notes, and account history.
• Payment information — billing details processed securely by our payment processor (Stripe). We do not store full card numbers on our servers.
• Communications — messages, reviews, support requests, and call notes you send to us.
• Automatically collected data — device type, browser, IP address, pages viewed, and approximate location, collected via cookies and similar technologies.

3. How We Use Your Information

We use your information to operate and improve our Services, including to:

• Schedule, route, and perform your trash bin cleaning, pressure washing, and house washing services.
• Process payments, subscriptions, and referral credits.
• Send service reminders, appointment updates, receipts, and account notifications.
• Respond to questions, support requests, and reviews.
• Improve our website, app, routing, and customer experience.
• Detect, prevent, and address fraud, abuse, or security issues.
• Comply with legal obligations.

4. How We Share Information

We do not sell your personal information. We share it only in limited circumstances:

• Service providers — trusted vendors who help us operate (e.g., payment processing, email delivery, hosting, mapping/routing). They may access information only to perform tasks on our behalf.
• Our technicians — assigned field staff receive the details needed to complete your service (name, address, service notes).
• Legal requirements — when required by law, subpoena, or to protect our rights, safety, or property.
• Business transfers — in connection with a merger, acquisition, or sale of assets, with continued protection of your information.

5. Payment Security

Payments are handled by Stripe, a PCI-DSS Level 1 certified payment processor. Your card details are transmitted directly to Stripe over encrypted connections and are not stored on our servers. Stripe's handling of your data is governed by its own privacy policy.

6. Cookies & Tracking

We use cookies and similar technologies to keep you logged in, remember preferences, and understand how visitors use our site so we can improve it. You can control cookies through your browser settings, though some features may not work properly if you disable them.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

8. Your Privacy Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your account and associated data.
• Opt out of marketing communications at any time.
• Object to or restrict certain processing of your information.

To exercise any of these rights, contact us at info@buckinbins.com. You can also delete your account directly from the customer portal. We will respond within a reasonable timeframe and as required by applicable law.

9. Data Security

We use administrative, technical, and physical safeguards designed to protect your information, including encryption in transit and restricted access controls. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security, but we work continuously to protect your data.

10. Children's Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.

11. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date above and, where appropriate, notify you. Your continued use of the Services after changes take effect constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

Buckin' Bins · Email: info@buckinbins.com · Phone: 706-263-4849