How You're Billed
No fine print, no surprises. Here's exactly how payments work at Buckin' Bins — from your first clean to your recurring service.
Monthly · Bi-Weekly · Quarterly
Recurring Plans
When you sign up for a recurring plan, we securely save your card on file through Stripe and bill it automatically on your billing date — $25/mo for Monthly, $35/mo for Bi-Weekly, and $45 every quarter. There's nothing to remember and no paper invoices; your service just keeps running. You can pause, resume, or cancel anytime from your online account.
Single visit
One-Time Cleans
Booking a single deep clean? You're charged one time — $60 — at checkout, and that's it. No subscription, no recurring charges, no surprises. If you love it, you can upgrade to a recurring plan whenever you'd like.
Pay ahead & save
Prepaid Plans
Prefer to pay upfront for the year? Prepaid plans let you cover several months (or a full year) in a single payment, often at a discount. Your coverage runs for the full prepaid period, and we'll let you know before it ends so there's never a gap in service.
Timing
When You're Charged
Recurring charges run on your billing date each cycle — the same date each month for monthly plans. One-time and prepaid charges happen right at checkout. Your card is charged before your service so your technician always arrives to a paid, ready-to-clean account.
Retries
Failed Payments
If a charge doesn't go through — an expired card, insufficient funds, or a bank hold — Stripe automatically retries the payment over the following days and we'll email you so you can update your card. Service may pause until the balance is settled, and it resumes as soon as payment clears.
Made right
Refunds & Credits
Not happy with a clean? Reach out and we'll make it right. Approved refunds go back to your original payment method (typically within 5–10 business days). Referral rewards and other account credits are applied automatically to your next billing cycle.
Earn Credit for Every Referral
Refer a neighbor and earn account credit that's applied straight to your next bill once they complete their first paid service. It's our way of saying thanks.
Get StartedBilling FAQ
Is my card information safe?
Yes. All payments run through Stripe, a PCI-compliant payment processor trusted worldwide. We never see or store your full card number — it stays securely with Stripe.
Can I change or update my card?
Absolutely. Log in to your customer account to update your saved card at any time. If a payment fails, we'll also email you a secure link to update it.
How do I cancel a recurring plan?
You can pause or cancel anytime from your online account — no phone call required, no cancellation fees. You'll keep service through the end of your current paid cycle.
Will I get a receipt?
Yes. Stripe emails a receipt for every successful charge, and you can always see your recent payments inside your customer account.
What if I was charged twice?
It's rare, but if you ever see a duplicate charge, contact us right away. We flag and refund verified duplicates back to your original payment method.
Still have a billing question?
Our team is happy to walk you through anything. Give us a call or send a message.